Pattern Imprinted Concrete Clean Colour & Re-Seal
 
 
Terms and conditions of use 1. Introduction 1.1 These terms and conditions shall govern your use of our website. 1.2 By using our website, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website. 1.3 If you [register with our website or make a purchase on our website], we will ask you to expressly agree to these terms and conditions. 1.4 You must be at least [18] years of age to use our website; by using our website or agreeing to these terms and conditions, you warrant and represent to us that you are at least [18] years of age. 2. Copyright notice 2.1 Copyright (c) [2020 (s) of first publication] [Cotec Proterctive Coatings Ltd]. 2.2 Subject to the express provisions of these terms and conditions: (a) we, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website; and (b) all the copyright and other intellectual property rights in our website and the material on our website are reserved. 3. Permission to use website 3.1 You may: (a) view pages from our website in a web browser; (b) download pages from our website for caching in a web browser; (c) print pages from our website [ for your own personal and non-commercial use] [, providing that such printing is not systematic or excessive]; (d) [stream audio and video files from our website [ using the media player on our website]]; and (e) [use [our website services] by means of a web browser], [additional list items] subject to the other provisions of these terms and conditions. 3.2 Except as expressly permitted by Section 3.1 or the other provisions of these terms and conditions, you must not download any material from our website or save any such material to your computer. 3.3 You may only use our website for [[your own personal and business purposes]] OR [[define purposes]]; you must not use our website for any other purposes. 3.4 Except as expressly permitted by these terms and conditions, you must not edit or otherwise modify any material on our website. 3.5 Unless you own or control the relevant rights in the material, you must not: (a) republish material from our website (including republication on another website); (b) sell, rent or sub-license material from our website; (c) show any material from our website in public; (d) exploit material from our website for a commercial purpose; or (e) redistribute material from our website. 3.6 Notwithstanding Section 3.5, you may redistribute [our newsletter] in [print and electronic form] to [any person]. 3.7 We reserve the right to suspend or restrict access to our website, to areas of our website and/or to functionality upon our website. We may, for example, suspend access to the website [during server maintenance or when we update the website]. You must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on the website. 4. Misuse of website 4.1 You must not: (a) use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability, accessibility, integrity or security of the website; (b) use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity; (c) hack or otherwise tamper with our website; (d) probe, scan or test the vulnerability of our website without our permission; (e) circumvent any authentication or security systems or processes on or relating to our website; (f) use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software; (g) [impose an unreasonably large load on our website resources (including bandwidth, storage capacity and processing capacity)]; (h) [decrypt or decipher any communications sent by or to our website without our permission]; (i) [conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent]; (j) [access or otherwise interact with our website using any robot, spider or other automated means [, except for the purpose of [search engine indexing]]]; (k) [use our website except by means of our public interfaces]; (l) [violate the directives set out in the robots.txt file for our website]; (m) [use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing)]; or (n) [do anything that interferes with the normal use of our website]. [additional list items] 4.2 You must not use data collected from our website to contact individuals, companies or other persons or entities. 4.3 You must ensure that all the information you supply to us through our website, or in relation to our website, is [true, accurate, current, complete and non-misleading]. 5. Products 5.1 The advertising of products on our website constitutes an "invitation to treat" rather than a contractual offer. 5.2 We may periodically change the products available on our website, and we do not undertake to continue to supply any particular product or type of product. 5.3 Prices stated on our website may be stated incorrectly. 5.4 The sale and purchase of products through our website will be subject to [terms and conditions of sale], and we will ask you to agree to the terms of that document each time you make a purchase on our website. 5.5 Any product reviews that you submit for publication on our website shall be subject to the terms of Section 9 and Section 10. 6. Registration and accounts 6.1 To be eligible for [an account] on our website under this Section 6, you must [be resident or situated in the United Kingdom]. 6.2 You may register for an account with our website by [completing and submitting the account registration form on our website, and clicking on the verification link in the email that the website will send to you]. 6.3 You must not allow any other person to use your account to access the website. 6.4 You must notify us in writing immediately if you become aware of any unauthorised use of your account. 6.5 You must not use any other person's account to access the website [, unless you have that person's express permission to do so]. 7. User login details 7.1 If you register for an account with our website, [we will provide you with] OR [you will be asked to choose] [a user ID and password]. 7.2 Your user ID must not be liable to mislead and must comply with the content rules set out in Section 10; you must not use your account or user ID for or in connection with the impersonation of any person. 7.3 You must keep your password confidential. 7.4 You must notify us in writing immediately if you become aware of any disclosure of your password. 7.5 You are responsible for any activity on our website arising out of any failure to keep your password confidential, and may be held liable for any losses arising out of such a failure. 8. Cancellation and suspension of account 8.1 We may: (a) [suspend your account]; (b) [cancel your account]; and/or (c) [edit your account details], at any time in our sole discretion with or without notice to you. 8.2 We will usually cancel an account if it remains unused for a continuous period of [18 months]. 8.3 You may cancel your account on our website [using your account control panel on the website]. 9. Our rights to use your content 9.1 In these terms and conditions, "your content" means [all works and materials (including without limitation text, graphics, images, audio material, video material, audio- visual material, scripts, software and files) that you submit to us or our website for storage or publication on, processing by, or transmission via, our website]. 9.2 You grant to us a [worldwide, irrevocable, non-exclusive, royalty-free licence] to [use, reproduce, store, adapt, publish, translate and distribute your content in any existing or future media] OR [reproduce, store and publish your content on and in relation to this website and any successor website] OR [reproduce, store and, with your specific consent, publish your content on and in relation to this website]. 9.3 You grant to us the right to sub-license the rights licensed under Section 9.2. 9.4 You grant to us the right to bring an action for infringement of the rights licensed under Section 9.2. 9.5 You hereby waive all your moral rights in your content to the maximum extent permitted by applicable law; and you warrant and represent that all other moral rights in your content have been waived to the maximum extent permitted by applicable law. 9.6 You may edit your content to the extent permitted using the editing functionality made available on our website. 9.7 Without prejudice to our other rights under these terms and conditions, if you breach any provision of these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may delete, unpublish or edit any or all of your content. 10. Rules about your content 10.1 You warrant and represent that your content will comply with these terms and conditions. 10.2 Your content must not be illegal or unlawful, must not infringe any person's legal rights, and must not be capable of giving rise to legal action against any person (in each case in any jurisdiction and under any applicable law). 10.3 Your content, and the use of your content by us in accordance with these terms and conditions, must not: (a) be libelous or maliciously false; (b) be obscene or indecent; (c) infringe any copyright, moral right, database right, trade mark right, design right, right in passing off or other intellectual property right; (d) infringe any right of confidence, right of privacy or right under data protection legislation; (e) [constitute negligent advice or contain any negligent statement]; (f) [constitute an incitement to commit a crime, instructions for the commission of a crime or the promotion of criminal activity]; (g) [be in contempt of any court or in breach of any court order]; (h) [be in breach of racial or religious hatred or discrimination legislation]; (i) [be blasphemous]; (j) [be in breach of official secrets legislation]; (k) [be in breach of any contractual obligation owed to any person]; (l) [depict violence [ in an explicit, graphic or gratuitous manner]]; (m) [be pornographic [, lewd, suggestive or sexually explicit]]; (n) [be untrue, false, inaccurate or misleading]; (o) [consist of or contain any instructions, advice or other information which may be acted upon and could, if acted upon, cause illness, injury or death, or any other loss or damage]; (p) [constitute spam]; (q) [be offensive, deceptive, fraudulent, threatening, abusive, harassing, anti-social, menacing, hateful, discriminatory or inflammatory]; or (r) [cause annoyance, inconvenience or needless anxiety to any person]. 11. Report abuse 11.1 If you learn of any unlawful material or activity on our website, or any material or activity that breaches these terms and conditions, please let us know. 11.2 You can let us know about any such material or activity [by email or using our abuse reporting form]. 12. Limited warranties 12.1 We do not warrant or represent: (a) the completeness or accuracy of the information published on our website; (b) that the material on the website is up to date; (c) that the website will operate without fault; or (d) that the website or any service on the website will remain available. 12.2 We reserve the right to discontinue or alter any or all of our website services, and to stop publishing our website, at any time in our sole discretion without notice or explanation; and save to the extent expressly provided otherwise in these terms and conditions, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any website services, or if we stop publishing the website. 12.3 To the maximum extent permitted by applicable law and subject to Section 13.1, we exclude all representations and warranties relating to the subject matter of these terms and conditions, our website and the use of our website. 13. Limitations and exclusions of liability 13.1 Nothing in these terms and conditions will: (a) limit or exclude any liability for death or personal injury resulting from negligence; (b) limit or exclude any liability for fraud or fraudulent misrepresentation; (c) limit any liabilities in any way that is not permitted under applicable law; or (d) exclude any liabilities that may not be excluded under applicable law. 13.2 The limitations and exclusions of liability set out in this Section 13 and elsewhere in these terms and conditions: (a) are subject to Section 13.1; and (b) govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions. 13.3 To the extent that our website and the information and services on our website are provided free of charge, we will not be liable for any loss or damage of any nature. 13.4 We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control. 13.5 We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill. 13.6 We will not be liable to you in respect of any loss or corruption of any data, database or software. 13.7 We will not be liable to you in respect of any special, indirect or consequential loss or damage. 13.8 You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the website or these terms and conditions (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees). 14. Breaches of these terms and conditions 14.1 Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may: (a) send you one or more formal warnings; (b) temporarily suspend your access to our website; (c) permanently prohibit you from accessing our website; (d) [block computers using your IP address from accessing our website]; (e) [contact any or all of your internet service providers and request that they block your access to our website]; (f) commence legal action against you, whether for breach of contract or otherwise; and/or (g) [suspend or delete your account on our website]. [additional list items] 14.2 Where we suspend or prohibit or block your access to our website or a part of our website, you must not take any action to circumvent such suspension or prohibition or blocking [ (including without limitation [creating and/or using a different account])]. 15. Third party websites 15.1 Our website includes hyperlinks to other websites owned and operated by third parties; such hyperlinks are not recommendations. 15.2 We have no control over third party websites and their contents, and subject to Section 13.1 we accept no responsibility for them or for any loss or damage that may arise from your use of them. 16. Trade marks 16.1 [Identify trademarks], our logos and our other registered and unregistered trademarks are trademarks belonging to us; we give no permission for the use of these trademarks, and such use may constitute an infringement of our rights. 16.2 The third party registered and unregistered trademarks or service marks on our website are the property of their respective owners and, unless stated otherwise in these terms and conditions, we do not endorse and are not affiliated with any of the holders of any such rights and as such we cannot grant any licence to exercise such rights. 17. Variation 17.1 We may revise these terms and conditions from time to time. 17.2 [The revised terms and conditions shall apply to the use of our website from the date of publication of the revised terms and conditions on the website, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of these terms and conditions.] OR [We will give you written notice of any revision of these terms and conditions, and the revised terms and conditions will apply to the use of our website from the date that we give you such notice; if you do not agree to the revised terms and conditions, you must stop using our website.] 17.3 If you have given your express agreement to these terms and conditions, we will ask for your express agreement to any revision of these terms and conditions; and if you do not give your express agreement to the revised terms and conditions within such period as we may specify, we will disable or delete your account on the website, and you must stop using the website. 18. Assignment 18.1 You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions. 18.2 You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions. 19. Severability 19.1 If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. 19.2 If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect. 20. Third party rights 20.1 A contract under these terms and conditions is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party. 20.2 The exercise of the parties' rights under a contract under these terms and conditions is not subject to the consent of any third party. 21. Entire agreement 21.1 Subject to Section 13.1, these terms and conditions [, together with [our privacy and cookies policy],] shall constitute the entire agreement between you and us in relation to your use of our website and shall supersede all previous agreements between you and us in relation to your use of our website. 22. Law and jurisdiction 22.1 These terms and conditions shall be governed by and construed in accordance with [Scottish law]. 22.2 Any disputes relating to these terms and conditions shall be subject to the [exclusive] OR [non-exclusive] jurisdiction of the courts of [Scotland]. 23. Statutory and regulatory disclosures 23.1 We are not registered in [trade register]; 23.2 23.2 We are registered as [Cotec Protective Coatings Ltd] with [Companies House] in [the United Kingdom] and are subject to [rules], which can be found at [enquiries@companieshouse.gov.uk.]. 23.3 Our VAT number is [N/A]. 24. Our details 24.1 This website is owned and operated by [Cotec Protective Coatings Ltd]. 24.2 We are registered in [Scotland] under registration number [sc426998], and our registered office is at [33 Dippol Boswell park Auchinleck KA18 2BZ]. 24.3 Our principal place of business is at [address]. 24.4 You can contact us: (a) [by post, to [the postal address given above]]; (b) [using our website contact form]; (c) [by telephone, on [the contact number published on our website]]; or (d) [by email, using [the email address published on our website]].
Delivery policy 1. Introduction 1.1 In this policy we set out details of the delivery methods, periods and charges that apply to orders for our products made through our website [ or [by telephone or email]]. 1.2 [This policy is a legally binding document, and this policy shall form part of the contract of sale between you and us made under our [terms and conditions of sale].] OR [This policy shall not create legally enforceable rights and obligations; rather, our usual practice in relation to the delivery of products is indicated in this policy.] 2. Free delivery 2.1 We offer free [standard delivery] to all [mainland UK addresses] on [ select products identified on the website] (including VAT)]. 2.2 All other orders will be subject to delivery charges as detailed in Section 5. 3. Geographical limitations 3.1 We will [usually be able to] deliver to the following countries and territories: [England, Scotland, Wales and Northern Ireland]. 3.2 We may from time to time agree to deliver products to other countries and territories. 4. Delivery methods and periods 4.1 The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows: (a) if [your delivery address is on the United Kingdom mainland], the typical period for delivery of products by this method is [4-10 working days]. 4.2 If you place your order by [4pm GMT/BST] on a working day, these time periods run from the close of business on that day; if you place your order after [4pm GMT/BST] on a working day, or on a non-working day, these time periods run from the close of business on the next following working day. 4.3 The delivery periods set out in this Section 4 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period. 4.4 We may conduct fraud screening checks before dispatching the product, and these checks may delay your delivery. If the delivery is likely to be delayed as a result of fraud screening checks, we will notify you. 5. Delivery charges 5.1 Delivery charges will be [calculated by our website and automatically applied to your order during the checkout process, or alternatively quoted by us]. 5.2 Applicable delivery charges will depend upon [the delivery method you select, the location of the delivery address, and the size and weight of the products in your order]. 5.3 Our delivery charges are as follows: (a) in respect of [identify delivery method], delivery charges will be [detail charges]. 6. Delivery tracking 6.1 Delivery tracking is available in respect of [all orders for our products]. 6.2 To track your delivery, enter [your order number (which is provided in your order confirmation email)] into our delivery service provider's website here: [URL]. 7. Receipt and signature 7.1 [All deliveries] must be received in person at the delivery address, and a signature must be provided. 7.2 Our delivery service provider will notify you in advance of attempting to make a delivery requiring signature. 8. Additional deliveries 8.1 If an initial delivery attempt is unsuccessful, our delivery service provider will make [at least 1 more attempt] to deliver the products in your order. 9. Collection 9.1 If your products remain undelivered despite our delivery service provider making [at least 1 more attempt] to deliver them, the delivery service provider will leave a card at your address, with instructions on how you may collect your products, including a time limit for collection. 10. Delivery problems 10.1 If you experience any problems with a delivery, please contact us [using the contact details that we publish on our website or otherwise notify to you]. 10.2 If our delivery service provider is unable to deliver your products, and such failure is your fault [, and you do not collect your products from our delivery service provider within the relevant time limit], we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge). 10.3 An indicative list of the situations where a failure to deliver will be your fault is set out below: (a) you provided the wrong address for delivery; (b) there is a mistake in the address for delivery that was provided; (c) the address for delivery is not reasonably accessible; (d) the address for delivery cannot safely be accessed; (e) if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or if in- person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.
Returns policy 1. Introduction 1.1 We understand that from time to time you may wish to return a product to us. 1.2 We have created this policy to enable you to return products to us in appropriate circumstances. 1.3 This policy shall apply [to all of our customers, irrespective of their geographical location]. 1.4 This policy shall apply to [all orders submitted through our website]. 1.5 This document does not affect any statutory rights you may have as a consumer (such as rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015). 2. Returns 2.1 If you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us and receive a refund in accordance with this policy if: (a) we receive the returned product within [30] days following [the date of dispatch of the product to you]; (b) the returned product is [unused, in its original unopened packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new]; (c) you comply with the procedure set out in this policy in relation to the return of the product; and (d) none of the exclusions set out in this policy apply. 3. Returns procedure 3.1 In order to take advantage of your rights under this policy, you must [contact us to obtain a return authorisation number, and then send the product to us with a covering note quoting that number]. 3.2 Products returned under this policy must be [sent by Royal Mail Signed for delivery] to [33 Dippol Boswell Park Auchinleck KA182BZ]. 3.3 [You will be responsible for paying postage costs associated with returns under this policy.] OR [We will pay the costs associated with the return of products in accordance with this policy.] 4. Exclusions 4.1 The following types of product may not be returned under this policy: (a) [food, drink and any other products liable to deteriorate within the period of [30 days] following dispatch]; (b) [DVDs, CDs and other audio or video or audio-visual recordings]; (c) [computer software (whether on CD-ROM, DVD-ROM or otherwise)]; (d) [newspapers, periodicals, magazines or similar products]; (e) [toiletries and cosmetics]; (f) [any product made to your specification]; (g) [any product made to order]; (h) [any product personalised or adapted for you]; or (i) [gift vouchers]. 5. Refunds 5.1 We will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy. 5.2 We will not refund to you the original delivery charges relating to the returned product. 5.3 We will not refund to you any costs you incur in returning the product to us. 5.4 We will usually refund any money received from you using the same method originally used by you to pay for your purchase. 5.5 We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we receive your returned product. 6. Improper returns 6.1 If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product: (a) we will not refund the purchase price or exchange the product; (b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and (c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you. 7. Our details 7.1 This website is owned and operated by [name]. 7.2 Our principal place of business is at [address]. 7.3 You can contact us: (a) [by post, using the postal address [given above]]; (b) [using our website contact form]; (c) [by telephone, on [the contact number published on our website from time to time]]; or (d) [by email, using [the email address published on our website from time to time]].
Privacy and cookies policy 1. Introduction 1.1 We are committed to safeguarding the privacy of [our website visitors and customers]; in this policy we explain how we will handle your personal data. 1.2 This policy applies where we are acting as a data controller with respect to [your personal data]; in other words, where we determine the purposes and means of the processing of that personal data. 1.3 We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of [our website and services], we will ask you to consent to our use of cookies when you first visit our website. 1.4 Our website incorporates privacy controls which affect how we will process your personal data. By using the privacy controls, you can [specify whether you would like to receive direct marketing communications and limit the publication of your information]. You can access the privacy controls via [https://www.pebbledashcleaning.co.ukURL]. 1.5 In this policy, "we", "us" and "our" refer to [data controller name].[ For more information about us, see Section 18.] 2. How we use your personal data 2.1 In this Section 2 we have set out: (a) the general categories of personal data that we may process; (b) [in the case of personal data that we did not obtain directly from you, the source and specific categories of that data]; (c) the purposes for which we may process personal data; and (d) the legal bases of the processing. 2.2 We may process [data about your use of our website and services] ("usage data"). The usage data may include [your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use]. The source of the usage data is [our analytics tracking system]. This usage data may be processed [for the purposes of analysing the use of the website and services]. The legal basis for this processing is [consent] OR [our legitimate interests, namely [monitoring and improving our website and services]] OR [[specify basis]]. 2.3 We may process [your website user account data] ("account data").[ The account data may [include your name and email address].][ The source of the account data is [you or your employer].] The account data may be processed [for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back- ups of our databases and communicating with you.] The legal basis for this processing is [consent] OR [our legitimate interests, namely [the proper administration of our website and business]] OR [the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract] OR [[specify basis]]. 2.4 We may process [information that you post for publication on our website or through our services] ("publication data"). The publication data may be processed [for the purposes of enabling such publication and administering our website and services]. The legal basis for this processing is [consent] OR [our legitimate interests, namely [the proper administration of our website and business]] OR [the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract] OR [[specify basis]]. 2.5 We may process [information contained in any enquiry you submit to us regarding goods and/or services] ("enquiry data"). The enquiry data may be processed [for the purposes of offering, marketing and selling relevant goods and/or services to you]. The legal basis for this processing is [consent] OR [our legitimate interests, namely [the proper administration of our website and business]] OR [the performance of a contract between you and us and/or the taking steps, at your request, to enter into such a contract] OR [[specify basis]]. 2.6 We may process [information relating to our customer relationships, including customer contact information] ("customer relationship data").[ The customer relationship data may include [your name, your employer, your job title or role, your contact details, and information contained in communications between us and you or your employer].][ The source of the customer relationship data is [you or your employer].] The customer relationship data may be processed [for the purposes of managing our relationships with customers, communicating with customers, keeping records of those communications and promoting our products and services to customers]. The legal basis for this processing is [consent] OR [our legitimate interests, namely [the proper management of our customer relationships]] OR [[specify basis]]. 2.7 We may process [information relating to transactions, including purchases of goods and/or services, that you enter into with us and/or through our website] ("transaction data").[ The transaction data may include [your contact details, your card details and the transaction details].][ The source of the transaction data is [you and/or our payment services provider].] The transaction data may be processed [for the purpose of supplying the purchased goods and/or services and keeping proper records of those transactions]. The legal basis for this processing is [the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract; providing that, if you are not the person contracting with us, the legal basis for this processing is our legitimate interests, namely [the proper administration of our website and business]] OR [[specify basis]]. 2.8 We may process [information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters] ("notification data"). The notification data may be processed [for the purposes of sending you the relevant notifications and/or newsletters]. The legal basis for this processing is [consent] OR [our legitimate interests, namely [communications with our website visitors and customers]] OR [the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract] OR [[specify basis]]. 2.9 We may process [information contained in or relating to any communication that you send to us] ("communication data"). The communication data may include [the communication content and metadata associated with the communication].[ Our website will generate the metadata associated with communications made using the website contact forms.] The communication data may be processed [for the purposes of communicating with you and record-keeping]. The legal basis for this processing is [our legitimate interests, namely [communications with our website visitors and customers and the proper administration of our website and business]] OR [[specify basis]]. 2.10 We may process [identify general category of data].[ This data may include [list specific items of data].][ The source of this data is [identify source].] This data may be processed for [specify purposes]. The legal basis for this processing is [consent] OR [our legitimate interests, namely [specify legitimate interests]] OR [the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract] OR [[specify basis]]. 2.11 We may process [any of your personal data identified in this policy] where necessary for [the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure]. The legal basis for this processing is our legitimate interests, namely [the protection and assertion of our legal rights, your legal rights and the legal rights of others]. 2.12 We may process [any of your personal data identified in this policy] where necessary for [the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice]. The legal basis for this processing is our legitimate interests, namely [the proper protection of our business against risks]. 2.13 In addition to the specific purposes for which we may process your personal data set out in this Section 2, we may also process [any of your personal data] where such processing is necessary [ for compliance with a legal obligation to which we are subject, or] in order to protect your vital interests or the vital interests of another natural person. 3. Automated decision-making 3.1 We will use your personal data for the purposes of automated decision-making in relation to [specify automated decisions]. 3.2 This automated decision-making will involve [provide meaningful information about the logic involved]. 3.3 The significance and possible consequences of this automated decision-making are [specify significance and consequences]. 4. Providing your personal data to others 4.1 We may disclose [your personal data] to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy. [ Information about our group of companies can be found at [URL].] 4.2 We may disclose [your personal data] to [our insurers and/or professional advisers] insofar as reasonably necessary for the purposes of [obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure]. 4.3 [Your personal data held in our website database] OR [[Identify personal data category or categories]] will be stored on the servers of our hosting services providers [ identified at [URL]]. 4.4 We may disclose [specify personal data category or categories] to [our suppliers or subcontractors] [ identified at [URL]] insofar as reasonably necessary for [specify purposes]. 4.5 Financial transactions relating to [our website and services] [are] OR [may be] handled by our payment services providers, [identify PSPs]. We will share transaction data with our payment services providers only to the extent necessary for the purposes of [processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds]. You can find information about the payment services providers' privacy policies and practices at [URLs]. 4.6 We may disclose [your enquiry data] to [one or more of those selected third party suppliers of goods and services identified on our website] for the purpose of [enabling them to contact you so that they can offer, market and sell to you relevant goods and/or services].[ Each such third party will act as a data controller in relation to the enquiry data that we supply to it; and upon contacting you, each such third party will supply to you a copy of its own privacy policy, which will govern that third party's use of your personal data.] 4.7 In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.[ We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.] 5. International transfers of your personal data 5.1 In this Section 5, we provide information about the circumstances in which your personal data may be transferred to [countries outside the European Economic Area (EEA)]. 5.2 We[ and our other group companies] have [offices and facilities] in [specify countries].[ The European Commission has made an "adequacy decision" with respect to [the data protection laws of each of these countries].][ Transfers to [each of these countries] will be protected by appropriate safeguards, namely [the use of standard data protection clauses adopted or approved by the European Commission, a copy of which can be obtained from [source]] OR [the use of binding corporate rules, a copy of which you can obtain from [source]] OR [[specify appropriate safeguards and means to obtain a copy]].] 5.3 The hosting facilities for our website are situated in [specify countries].[ The European Commission has made an "adequacy decision" with respect to [the data protection laws of each of these countries].][ Transfers to [each of these countries] will be protected by appropriate safeguards, namely [the use of standard data protection clauses adopted or approved by the European Commission, a copy of which you can obtain from [source]] OR [[specify appropriate safeguards and means to obtain a copy]].] 5.4 [Specify category or categories of supplier or subcontractor] [is] OR [are] situated in [specify countries].[ The European Commission has made an "adequacy decision" with respect to [the data protection laws of each of these countries].][ Transfers to [each of these countries] will be protected by appropriate safeguards, namely [the use of standard data protection clauses adopted or approved by the European Commission, a copy of which can be obtained from [source]] OR [[specify appropriate safeguards and means to obtain a copy]].] 5.5 You acknowledge that [personal data that you submit for publication through our website or services] may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others. 6. Retaining and deleting personal data 6.1 This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data. 6.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes. 6.3 We will retain your personal data as follows: (a) [usage data will be retained for a minimum period of [period] following the date of collection, and for a maximum period of [period] following that date]; (b) [account data will be retained for a minimum period of [period] following the date of closure of the relevant account, and for a maximum period of [period] following that date]; (c) [publication data will be retained for a minimum period of [period] following the date when the relevant publication ceases to be published on our website or through our services, and for a maximum period of [period] following that date]; (d) [enquiry data will be retained for a minimum period of [period] following the date of the enquiry, and for a maximum period of [period] following that date]; (e) [customer relationship data will be retained for a minimum period of [period] following the termination of the relevant customer relationship, and for a maximum period of [period] following that date]; (f) [transaction data will be retained for a minimum period of [period] following the date of the transaction, and for a maximum period of [period] following that date]; (g) [notification data will be retained for a minimum period of [period] following the date that we are instructed to cease sending the notifications, and for a maximum period of [period] following that date (providing that we will retain notification data insofar as necessary to fulfil any request you make to actively suppress notifications)]; (h) [communication data will be retained for a minimum period of [period] following the date of the communication in question, and for a maximum period of [period] following that date]; and (i) [[data category] will be retained for a minimum period of [period] following [date], and for a maximum period of [period] following [date]]. 6.4 In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria: (a) the period of retention of [personal data category] will be determined based on [specify criteria]. 6.5 Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. 7. Security of personal data 7.1 We will take appropriate technical and organisational precautions to secure your personal data and to prevent the loss, misuse or alteration of your personal data. 7.2 We will store [all your personal data] on [secure servers, personal computers and mobile devices, and in secure manual record-keeping systems]. 7.3 The following personal data will be stored by us in encrypted form: [your name, contact information, password(s) and cardholder data]. 7.4 Data[ relating to [your enquiries and financial transactions]] that is sent from your web browser to our web server, or from our web server to your web browser, will be protected using encryption technology. 7.5 You acknowledge that the transmission of unencrypted (or inadequately encrypted) data over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. 7.6 You should ensure that your password is not susceptible to being guessed, whether by a person or a computer program. You are responsible for keeping the password you use for accessing our website confidential and we will not ask you for your password (except when you log in to our website). 8. Your rights 8.1 In this Section 8, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights. 8.2 Your principal rights under data protection law are: (a) the right to access - you can ask for copies of your personal data; (b) the right to rectification - you can ask us to rectify inaccurate personal data and to complete incomplete personal data; (c) the right to erasure - you can ask us to erase your personal data; (d) the right to restrict processing - you can ask use to restrict the processing of your personal data; (e) the right to object to processing - you can object to the processing of your personal data; (f) the right to data portability - you can ask that we transfer your personal data to another organisation or to you; (g) the right to complain to a supervisory authority - you can complain about our processing of your personal data; and (h) the right to withdraw consent - to the extent that the legal basis of our processing of your personal data is consent, you can withdraw that consent. 8.3 You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.[ You can access [your personal data] by visiting [URL] when logged into our website.] 8.4 You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed. 8.5 In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: [the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed]. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: [for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims]. 8.6 In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest. 8.7 You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims. 8.8 You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose. 8.9 You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest. 8.10 To the extent that the legal basis for our processing of your personal data is: (a) consent; or (b) that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract, and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others. 8.11 If you consider that our processing of your personal data infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement. 8.12 To the extent that the legal basis for our processing of your personal data is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal. 8.13 You may exercise any of your rights in relation to your personal data [by written notice to us] OR [by [methods]][, in addition to the other methods specified in this Section 8]. 9. Third party websites 9.1 Our website includes hyperlinks to, and details of, third party websites. 9.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties. 10. Personal data of children 10.1 Our [website and services are] targeted at persons over the age of [13] OR [16] OR [18] OR [[specify age]]. 10.2 If we have reason to believe that we hold personal data of a person under that age in our databases, we will delete that personal data. 11. Updating information 11.1 Please let us know if the personal information that we hold about you needs to be corrected or updated. 12. About cookies 12.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. 12.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. 12.3 Cookies do not typically contain any information that personally identifies a user, but personal data that we store about you may be linked to the information stored in and obtained from cookies. 13. Cookies that we use 13.1 We use cookies for the following purposes: (a) [authentication and status - we use cookies [to identify you when you visit our website and as you navigate our website, and to help us determine if you are logged into our website] [ (cookies used for this purpose are: [identify cookies])]]; (b) [shopping cart - we use cookies to [maintain the state of your shopping cart as you navigate our website] [ (cookies used for this purpose are: [identify cookies])]]; (c) [personalisation - we use cookies [to store information about your preferences and to personalise our website for you] [ (cookies used for this purpose are: [identify cookies])]]; (d) [security - we use cookies [as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally] [ (cookies used for this purpose are: [identify cookies])]]; (e) [advertising - we use cookies [to help us to display advertisements that will be relevant to you] [ (cookies used for this purpose are: [identify cookies])]]; (f) [analysis - we use cookies [to help us to analyse the use and performance of our website and services] [ (cookies used for this purpose are: [identify cookies])]]; and (g) [cookie consent - we use cookies [to store your preferences in relation to the use of cookies more generally] [ (cookies used for this purpose are: [identify cookies])]]. 14. Cookies used by our service providers 14.1 Our service providers use cookies and those cookies may be stored on your computer when you visit our website. 14.2 We use Google Analytics. Google Analytics gathers information about the use of our website by means of cookies. The information gathered is used to create reports about the use of our website. You can find out more about Google's use of information by visiting https://www.google.com/policies/privacy/partners/ and you can review Google's privacy policy at https://policies.google.com/privacy.[ The relevant cookies are: [identify cookies].] 14.3 We publish Google AdSense advertisements on our website [, together with advertisements from the following advertisers and advertising networks that are distributed by Google: [identify and provide links to advertisers and networks]]. The advertisements may be personalised to reflect your interests. To help determine your interests Google and its partners use cookies. [ The relevant cookies served from our website are [identify cookies].] The cookies are used to track your previous visits to our website and your visits to other websites. You can opt out of Google's personalised advertising by visiting https://www.google.com/settings/ads and you can opt out of third party cookies use for personalised advertising by visiting http://www.aboutads.info. You can review Google's privacy policy at https://policies.google.com/privacy. 14.4 We use a Facebook pixel on our website. Using the pixel, Facebook collects information about the users and use of our website. The information is used to personalise Facebook advertisements and to analyse the use of our website. To find out more about the Facebook pixel and about Facebook's use of personal data generally, see the Facebook cookie policy at https://www.facebook.com/policies/cookies/ and the Facebook privacy policy at https://www.facebook.com/about/privacy. The Facebook cookie policy includes information about controlling Facebook's use of cookies to show you advertisements. If you are a registered Facebook user, you can adjust how advertisements are targeted by following the instructions at https://www.facebook.com/help/568137493302217. 14.5 We use [identify service provider] to [specify service]. This service uses cookies for [specify purpose(s)]. You can view the privacy policy of this service provider at [URL].[ The relevant cookies are: [identify cookies].] 15. Managing cookies 15.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links: (a) https://support.google.com/chrome/answer/95647 (Chrome); (b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox); (c) https://help.opera.com/en/latest/security-and-privacy/ (Opera); (d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer); (e) https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac (Safari); and (f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge). [additional list items] 15.2 Blocking all cookies will have a negative impact upon the usability of many websites. 15.3 If you block cookies, you will not be able to use all the features on our website. 16. Cookie preferences 16.1 You can manage your preferences relating to the use of cookies on our website by visiting: [URL] 17. Amendments 17.1 We may update this policy from time to time by publishing a new version on our website. 17.2 You should check this page occasionally to ensure you are happy with any changes to this policy. 17.3 We [may] OR [will] notify you of [changes] OR [significant changes] to this policy [by email]. 18. Our details 18.1 This website is owned and operated by [name]. 18.2 We are registered in [England and Wales] under registration number [number], and our registered office is at [address]. 18.3 Our principal place of business is at [address]. 18.4 You can contact us: (a) [by post, to [the postal address given above]]; (b) [using our website contact form]; (c) [by telephone, on [the contact number published on our website]]; or (d) [by email, using [the email address published on our website]]. [additional list items] 19. Data protection registration 19.1 We are registered as a data controller with [the UK Information Commissioner's Office]. 19.2 Our data protection registration number is [number]. 20. Representative within the European Union 20.1 Our representative within the European Union with respect to our obligations under data protection law is [identify representative] and you can contact our representative by [contact details]. 21. Data protection officer 21.1 Our data protection officer's contact details are: [contact details].+Terms and Conditions
term & condition
PATIO - DRIVEWAY - DECKING - RENDER - BRICK - STONE CLEANER  USE THE PRODUCTS THE PROFESSIONALS USE
chekatrade
Cotec
Cotec Protective Coatings Ltd

Company Policy

Terms and conditions of use 1. Introduction 1.1 These terms and conditions shall govern your use of our website. 1.2 By using our website, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website. 1.3 If you [register with our website or make a purchase on our website], we will ask you to expressly agree to these terms and conditions. 1.4 You must be at least [18] years of age to use our website; by using our website or agreeing to these terms and conditions, you warrant and represent to us that you are at least [18] years of age. 2. Copyright notice 2.1 Copyright (c) [2020 (s) of first publication] [Cotec Proterctive Coatings Ltd]. 2.2 Subject to the express provisions of these terms and conditions: (a) we, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website; and (b) all the copyright and other intellectual property rights in our website and the material on our website are reserved. 3. Permission to use website 3.1 You may: (a) view pages from our website in a web browser; (b) download pages from our website for caching in a web browser; (c) print pages from our website [ for your own personal and non-commercial use] [, providing that such printing is not systematic or excessive]; (d) [stream audio and video files from our website [ using the media player on our website]]; and (e) [use [our website services] by means of a web browser], [additional list items] subject to the other provisions of these terms and conditions. 3.2 Except as expressly permitted by Section 3.1 or the other provisions of these terms and conditions, you must not download any material from our website or save any such material to your computer. 3.3 You may only use our website for [[your own personal and business purposes]] OR [[define purposes]]; you must not use our website for any other purposes. 3.4 Except as expressly permitted by these terms and conditions, you must not edit or otherwise modify any material on our website. 3.5 Unless you own or control the relevant rights in the material, you must not: (a) republish material from our website (including republication on another website); (b) sell, rent or sub-license material from our website; (c) show any material from our website in public; (d) exploit material from our website for a commercial purpose; or (e) redistribute material from our website. 3.6 Notwithstanding Section 3.5, you may redistribute [our newsletter] in [print and electronic form] to [any person]. 3.7 We reserve the right to suspend or restrict access to our website, to areas of our website and/or to functionality upon our website. We may, for example, suspend access to the website [during server maintenance or when we update the website]. You must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on the website. 4. Misuse of website 4.1 You must not: (a) use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability, accessibility, integrity or security of the website; (b) use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity; (c) hack or otherwise tamper with our website; (d) probe, scan or test the vulnerability of our website without our permission; (e) circumvent any authentication or security systems or processes on or relating to our website; (f) use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software; (g) [impose an unreasonably large load on our website resources (including bandwidth, storage capacity and processing capacity)]; (h) [decrypt or decipher any communications sent by or to our website without our permission]; (i) [conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent]; (j) [access or otherwise interact with our website using any robot, spider or other automated means [, except for the purpose of [search engine indexing]]]; (k) [use our website except by means of our public interfaces]; (l) [violate the directives set out in the robots.txt file for our website]; (m) [use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing)]; or (n) [do anything that interferes with the normal use of our website]. [additional list items] 4.2 You must not use data collected from our website to contact individuals, companies or other persons or entities. 4.3 You must ensure that all the information you supply to us through our website, or in relation to our website, is [true, accurate, current, complete and non- misleading]. 5. Products 5.1 The advertising of products on our website constitutes an "invitation to treat" rather than a contractual offer. 5.2 We may periodically change the products available on our website, and we do not undertake to continue to supply any particular product or type of product. 5.3 Prices stated on our website may be stated incorrectly. 5.4 The sale and purchase of products through our website will be subject to [terms and conditions of sale], and we will ask you to agree to the terms of that document each time you make a purchase on our website. 5.5 Any product reviews that you submit for publication on our website shall be subject to the terms of Section 9 and Section 10. 6. Registration and accounts 6.1 To be eligible for [an account] on our website under this Section 6, you must [be resident or situated in the United Kingdom]. 6.2 You may register for an account with our website by [completing and submitting the account registration form on our website, and clicking on the verification link in the email that the website will send to you]. 6.3 You must not allow any other person to use your account to access the website. 6.4 You must notify us in writing immediately if you become aware of any unauthorised use of your account. 6.5 You must not use any other person's account to access the website [, unless you have that person's express permission to do so]. 7. User login details 7.1 If you register for an account with our website, [we will provide you with] OR [you will be asked to choose] [a user ID and password]. 7.2 Your user ID must not be liable to mislead and must comply with the content rules set out in Section 10; you must not use your account or user ID for or in connection with the impersonation of any person. 7.3 You must keep your password confidential. 7.4 You must notify us in writing immediately if you become aware of any disclosure of your password. 7.5 You are responsible for any activity on our website arising out of any failure to keep your password confidential, and may be held liable for any losses arising out of such a failure. 8. Cancellation and suspension of account 8.1 We may: (a) [suspend your account]; (b) [cancel your account]; and/or (c) [edit your account details], at any time in our sole discretion with or without notice to you. 8.2 We will usually cancel an account if it remains unused for a continuous period of [18 months]. 8.3 You may cancel your account on our website [using your account control panel on the website]. 9. Our rights to use your content 9.1 In these terms and conditions, "your content" means [all works and materials (including without limitation text, graphics, images, audio material, video material, audio-visual material, scripts, software and files) that you submit to us or our website for storage or publication on, processing by, or transmission via, our website]. 9.2 You grant to us a [worldwide, irrevocable, non- exclusive, royalty-free licence] to [use, reproduce, store, adapt, publish, translate and distribute your content in any existing or future media] OR [reproduce, store and publish your content on and in relation to this website and any successor website] OR [reproduce, store and, with your specific consent, publish your content on and in relation to this website]. 9.3 You grant to us the right to sub-license the rights licensed under Section 9.2. 9.4 You grant to us the right to bring an action for infringement of the rights licensed under Section 9.2. 9.5 You hereby waive all your moral rights in your content to the maximum extent permitted by applicable law; and you warrant and represent that all other moral rights in your content have been waived to the maximum extent permitted by applicable law. 9.6 You may edit your content to the extent permitted using the editing functionality made available on our website. 9.7 Without prejudice to our other rights under these terms and conditions, if you breach any provision of these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may delete, unpublish or edit any or all of your content. 10. Rules about your content 10.1 You warrant and represent that your content will comply with these terms and conditions. 10.2 Your content must not be illegal or unlawful, must not infringe any person's legal rights, and must not be capable of giving rise to legal action against any person (in each case in any jurisdiction and under any applicable law). 10.3 Your content, and the use of your content by us in accordance with these terms and conditions, must not: (a) be libelous or maliciously false; (b) be obscene or indecent; (c) infringe any copyright, moral right, database right, trade mark right, design right, right in passing off or other intellectual property right; (d) infringe any right of confidence, right of privacy or right under data protection legislation; (e) [constitute negligent advice or contain any negligent statement]; (f) [constitute an incitement to commit a crime, instructions for the commission of a crime or the promotion of criminal activity]; (g) [be in contempt of any court or in breach of any court order]; (h) [be in breach of racial or religious hatred or discrimination legislation]; (i) [be blasphemous]; (j) [be in breach of official secrets legislation]; (k) [be in breach of any contractual obligation owed to any person]; (l) [depict violence [ in an explicit, graphic or gratuitous manner]]; (m) [be pornographic [, lewd, suggestive or sexually explicit]]; (n) [be untrue, false, inaccurate or misleading]; (o) [consist of or contain any instructions, advice or other information which may be acted upon and could, if acted upon, cause illness, injury or death, or any other loss or damage]; (p) [constitute spam]; (q) [be offensive, deceptive, fraudulent, threatening, abusive, harassing, anti-social, menacing, hateful, discriminatory or inflammatory]; or (r) [cause annoyance, inconvenience or needless anxiety to any person]. 11. Report abuse 11.1 If you learn of any unlawful material or activity on our website, or any material or activity that breaches these terms and conditions, please let us know. 11.2 You can let us know about any such material or activity [by email or using our abuse reporting form]. 12. Limited warranties 12.1 We do not warrant or represent: (a) the completeness or accuracy of the information published on our website; (b) that the material on the website is up to date; (c) that the website will operate without fault; or (d) that the website or any service on the website will remain available. 12.2 We reserve the right to discontinue or alter any or all of our website services, and to stop publishing our website, at any time in our sole discretion without notice or explanation; and save to the extent expressly provided otherwise in these terms and conditions, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any website services, or if we stop publishing the website. 12.3 To the maximum extent permitted by applicable law and subject to Section 13.1, we exclude all representations and warranties relating to the subject matter of these terms and conditions, our website and the use of our website. 13. Limitations and exclusions of liability 13.1 Nothing in these terms and conditions will: (a) limit or exclude any liability for death or personal injury resulting from negligence; (b) limit or exclude any liability for fraud or fraudulent misrepresentation; (c) limit any liabilities in any way that is not permitted under applicable law; or (d) exclude any liabilities that may not be excluded under applicable law. 13.2 The limitations and exclusions of liability set out in this Section 13 and elsewhere in these terms and conditions: (a) are subject to Section 13.1; and (b) govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions. 13.3 To the extent that our website and the information and services on our website are provided free of charge, we will not be liable for any loss or damage of any nature. 13.4 We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control. 13.5 We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill. 13.6 We will not be liable to you in respect of any loss or corruption of any data, database or software. 13.7 We will not be liable to you in respect of any special, indirect or consequential loss or damage. 13.8 You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the website or these terms and conditions (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees). 14. Breaches of these terms and conditions 14.1 Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may: (a) send you one or more formal warnings; (b) temporarily suspend your access to our website; (c) permanently prohibit you from accessing our website; (d) [block computers using your IP address from accessing our website]; (e) [contact any or all of your internet service providers and request that they block your access to our website]; (f) commence legal action against you, whether for breach of contract or otherwise; and/or (g) [suspend or delete your account on our website]. [additional list items] 14.2 Where we suspend or prohibit or block your access to our website or a part of our website, you must not take any action to circumvent such suspension or prohibition or blocking [ (including without limitation [creating and/or using a different account])]. 15. Third party websites 15.1 Our website includes hyperlinks to other websites owned and operated by third parties; such hyperlinks are not recommendations. 15.2 We have no control over third party websites and their contents, and subject to Section 13.1 we accept no responsibility for them or for any loss or damage that may arise from your use of them. 16. Trade marks 16.1 [Identify trademarks], our logos and our other registered and unregistered trademarks are trademarks belonging to us; we give no permission for the use of these trademarks, and such use may constitute an infringement of our rights. 16.2 The third party registered and unregistered trademarks or service marks on our website are the property of their respective owners and, unless stated otherwise in these terms and conditions, we do not endorse and are not affiliated with any of the holders of any such rights and as such we cannot grant any licence to exercise such rights. 17. Variation 17.1 We may revise these terms and conditions from time to time. 17.2 [The revised terms and conditions shall apply to the use of our website from the date of publication of the revised terms and conditions on the website, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of these terms and conditions.] OR [We will give you written notice of any revision of these terms and conditions, and the revised terms and conditions will apply to the use of our website from the date that we give you such notice; if you do not agree to the revised terms and conditions, you must stop using our website.] 17.3 If you have given your express agreement to these terms and conditions, we will ask for your express agreement to any revision of these terms and conditions; and if you do not give your express agreement to the revised terms and conditions within such period as we may specify, we will disable or delete your account on the website, and you must stop using the website. 18. Assignment 18.1 You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions. 18.2 You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions. 19. Severability 19.1 If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. 19.2 If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect. 20. Third party rights 20.1 A contract under these terms and conditions is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party. 20.2 The exercise of the parties' rights under a contract under these terms and conditions is not subject to the consent of any third party. 21. Entire agreement 21.1 Subject to Section 13.1, these terms and conditions [, together with [our privacy and cookies policy],] shall constitute the entire agreement between you and us in relation to your use of our website and shall supersede all previous agreements between you and us in relation to your use of our website. 22. Law and jurisdiction 22.1 These terms and conditions shall be governed by and construed in accordance with [Scottish law]. 22.2 Any disputes relating to these terms and conditions shall be subject to the [exclusive] OR [non- exclusive] jurisdiction of the courts of [Scotland]. 23. Statutory and regulatory disclosures 23.1 We are not registered in [trade register]; 23.2 23.2 We are registered as [Cotec Protective Coatings Ltd] with [Companies House] in [the United Kingdom] and are subject to [rules], which can be found at [enquiries@companieshouse.gov.uk.]. 23.3 Our VAT number is [N/A]. 24. Our details 24.1 This website is owned and operated by [Cotec Protective Coatings Ltd]. 24.2 We are registered in [Scotland] under registration number [sc426998], and our registered office is at [33 Dippol Boswell park Auchinleck KA18 2BZ]. 24.3 Our principal place of business is at [address]. 24.4 You can contact us: (a) [by post, to [the postal address given above]]; (b) [using our website contact form]; (c) [by telephone, on [the contact number published on our website]]; or (d) [by email, using [the email address published on our website]].
Delivery policy 1. Introduction 1.1 In this policy we set out details of the delivery methods, periods and charges that apply to orders for our products made through our website [ or [by telephone or email]]. 1.2 [This policy is a legally binding document, and this policy shall form part of the contract of sale between you and us made under our [terms and conditions of sale].] OR [This policy shall not create legally enforceable rights and obligations; rather, our usual practice in relation to the delivery of products is indicated in this policy.] 2. Free delivery 2.1 We offer free [standard delivery] to all [mainland UK addresses] on [ select products identified on the website] (including VAT)]. 2.2 All other orders will be subject to delivery charges as detailed in Section 5. 3. Geographical limitations 3.1 We will [usually be able to] deliver to the following countries and territories: [England, Scotland, Wales and Northern Ireland]. 3.2 We may from time to time agree to deliver products to other countries and territories. 4. Delivery methods and periods 4.1 The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows: (a) if [your delivery address is on the United Kingdom mainland], the typical period for delivery of products by this method is [4-10 working days]. 4.2 If you place your order by [4pm GMT/BST] on a working day, these time periods run from the close of business on that day; if you place your order after [4pm GMT/BST] on a working day, or on a non-working day, these time periods run from the close of business on the next following working day. 4.3 The delivery periods set out in this Section 4 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period. 4.4 We may conduct fraud screening checks before dispatching the product, and these checks may delay your delivery. If the delivery is likely to be delayed as a result of fraud screening checks, we will notify you. 5. Delivery charges 5.1 Delivery charges will be [calculated by our website and automatically applied to your order during the checkout process, or alternatively quoted by us]. 5.2 Applicable delivery charges will depend upon [the delivery method you select, the location of the delivery address, and the size and weight of the products in your order]. 5.3 Our delivery charges are as follows: (a) in respect of [identify delivery method], delivery charges will be [detail charges]. 6. Delivery tracking 6.1 Delivery tracking is available in respect of [all orders for our products]. 6.2 To track your delivery, enter [your order number (which is provided in your order confirmation email)] into our delivery service provider's website here: [URL]. 7. Receipt and signature 7.1 [All deliveries] must be received in person at the delivery address, and a signature must be provided. 7.2 Our delivery service provider will notify you in advance of attempting to make a delivery requiring signature. 8. Additional deliveries 8.1 If an initial delivery attempt is unsuccessful, our delivery service provider will make [at least 1 more attempt] to deliver the products in your order. 9. Collection 9.1 If your products remain undelivered despite our delivery service provider making [at least 1 more attempt] to deliver them, the delivery service provider will leave a card at your address, with instructions on how you may collect your products, including a time limit for collection. 10. Delivery problems 10.1 If you experience any problems with a delivery, please contact us [using the contact details that we publish on our website or otherwise notify to you]. 10.2 If our delivery service provider is unable to deliver your products, and such failure is your fault [, and you do not collect your products from our delivery service provider within the relevant time limit], we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re- delivery (even where the initial delivery was free of charge). 10.3 An indicative list of the situations where a failure to deliver will be your fault is set out below: (a) you provided the wrong address for delivery; (b) there is a mistake in the address for delivery that was provided; (c) the address for delivery is not reasonably accessible; (d) the address for delivery cannot safely be accessed; (e) if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.
Returns policy 1. Introduction 1.1 We understand that from time to time you may wish to return a product to us. 1.2 We have created this policy to enable you to return products to us in appropriate circumstances. 1.3 This policy shall apply [to all of our customers, irrespective of their geographical location]. 1.4 This policy shall apply to [all orders submitted through our website]. 1.5 This document does not affect any statutory rights you may have as a consumer (such as rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015). 2. Returns 2.1 If you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us and receive a refund in accordance with this policy if: (a) we receive the returned product within [30] days following [the date of dispatch of the product to you]; (b) the returned product is [unused, in its original unopened packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new]; (c) you comply with the procedure set out in this policy in relation to the return of the product; and (d) none of the exclusions set out in this policy apply. 3. Returns procedure 3.1 In order to take advantage of your rights under this policy, you must [contact us to obtain a return authorisation number, and then send the product to us with a covering note quoting that number]. 3.2 Products returned under this policy must be [sent by Royal Mail Signed for delivery] to [33 Dippol Boswell Park Auchinleck KA182BZ]. 3.3 [You will be responsible for paying postage costs associated with returns under this policy.] OR [We will pay the costs associated with the return of products in accordance with this policy.] 4. Exclusions 4.1 The following types of product may not be returned under this policy: (a) [food, drink and any other products liable to deteriorate within the period of [30 days] following dispatch]; (b) [DVDs, CDs and other audio or video or audio- visual recordings]; (c) [computer software (whether on CD-ROM, DVD- ROM or otherwise)]; (d) [newspapers, periodicals, magazines or similar products]; (e) [toiletries and cosmetics]; (f) [any product made to your specification]; (g) [any product made to order]; (h) [any product personalised or adapted for you]; or (i) [gift vouchers]. 5. Refunds 5.1 We will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy. 5.2 We will not refund to you the original delivery charges relating to the returned product. 5.3 We will not refund to you any costs you incur in returning the product to us. 5.4 We will usually refund any money received from you using the same method originally used by you to pay for your purchase. 5.5 We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we receive your returned product. 6. Improper returns 6.1 If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product: (a) we will not refund the purchase price or exchange the product; (b) we may retain the returned product until you pay to us such additional amount as we may charge for re- delivery of the returned product; and (c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you. 7. Our details 7.1 This website is owned and operated by [name]. 7.2 Our principal place of business is at [address]. 7.3 You can contact us: (a) [by post, using the postal address [given above]]; (b) [using our website contact form]; (c) [by telephone, on [the contact number published on our website from time to time]]; or (d) [by email, using [the email address published on our website from time to time]].
Privacy and cookies policy 1. Introduction 1.1 We are committed to safeguarding the privacy of [our website visitors and customers]; in this policy we explain how we will handle your personal data. 1.2 This policy applies where we are acting as a data controller with respect to [your personal data]; in other words, where we determine the purposes and means of the processing of that personal data. 1.3 We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of [our website and services], we will ask you to consent to our use of cookies when you first visit our website. 1.4 Our website incorporates privacy controls which affect how we will process your personal data. By using the privacy controls, you can [specify whether you would like to receive direct marketing communications and limit the publication of your information]. You can access the privacy controls via [https://www.pebbledashcleaning.co.ukURL]. 1.5 In this policy, "we", "us" and "our" refer to [data controller name].[ For more information about us, see Section 18.] 2. How we use your personal data 2.1 In this Section 2 we have set out: (a) the general categories of personal data that we may process; (b) [in the case of personal data that we did not obtain directly from you, the source and specific categories of that data]; (c) the purposes for which we may process personal data; and (d) the legal bases of the processing. 2.2 We may process [data about your use of our website and services] ("usage data"). The usage data may include [your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use]. The source of the usage data is [our analytics tracking system]. This usage data may be processed [for the purposes of analysing the use of the website and services]. The legal basis for this processing is [consent] OR [our legitimate interests, namely [monitoring and improving our website and services]] OR [[specify basis]]. 2.3 We may process [your website user account data] ("account data").[ The account data may [include your name and email address].][ The source of the account data is [you or your employer].] The account data may be processed [for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you.] The legal basis for this processing is [consent] OR [our legitimate interests, namely [the proper administration of our website and business]] OR [the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract] OR [[specify basis]]. 2.4 We may process [information that you post for publication on our website or through our services] ("publication data"). The publication data may be processed [for the purposes of enabling such publication and administering our website and services]. The legal basis for this processing is [consent] OR [our legitimate interests, namely [the proper administration of our website and business]] OR [the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract] OR [[specify basis]]. 2.5 We may process [information contained in any enquiry you submit to us regarding goods and/or services] ("enquiry data"). The enquiry data may be processed [for the purposes of offering, marketing and selling relevant goods and/or services to you]. The legal basis for this processing is [consent] OR [our legitimate interests, namely [the proper administration of our website and business]] OR [the performance of a contract between you and us and/or the taking steps, at your request, to enter into such a contract] OR [[specify basis]]. 2.6 We may process [information relating to our customer relationships, including customer contact information] ("customer relationship data").[ The customer relationship data may include [your name, your employer, your job title or role, your contact details, and information contained in communications between us and you or your employer].][ The source of the customer relationship data is [you or your employer].] The customer relationship data may be processed [for the purposes of managing our relationships with customers, communicating with customers, keeping records of those communications and promoting our products and services to customers]. The legal basis for this processing is [consent] OR [our legitimate interests, namely [the proper management of our customer relationships]] OR [[specify basis]]. 2.7 We may process [information relating to transactions, including purchases of goods and/or services, that you enter into with us and/or through our website] ("transaction data").[ The transaction data may include [your contact details, your card details and the transaction details].][ The source of the transaction data is [you and/or our payment services provider].] The transaction data may be processed [for the purpose of supplying the purchased goods and/or services and keeping proper records of those transactions]. The legal basis for this processing is [the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract; providing that, if you are not the person contracting with us, the legal basis for this processing is our legitimate interests, namely [the proper administration of our website and business]] OR [[specify basis]]. 2.8 We may process [information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters] ("notification data"). The notification data may be processed [for the purposes of sending you the relevant notifications and/or newsletters]. The legal basis for this processing is [consent] OR [our legitimate interests, namely [communications with our website visitors and customers]] OR [the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract] OR [[specify basis]]. 2.9 We may process [information contained in or relating to any communication that you send to us] ("communication data"). The communication data may include [the communication content and metadata associated with the communication].[ Our website will generate the metadata associated with communications made using the website contact forms.] The communication data may be processed [for the purposes of communicating with you and record- keeping]. The legal basis for this processing is [our legitimate interests, namely [communications with our website visitors and customers and the proper administration of our website and business]] OR [[specify basis]]. 2.10 We may process [identify general category of data].[ This data may include [list specific items of data].][ The source of this data is [identify source].] This data may be processed for [specify purposes]. The legal basis for this processing is [consent] OR [our legitimate interests, namely [specify legitimate interests]] OR [the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract] OR [[specify basis]]. 2.11 We may process [any of your personal data identified in this policy] where necessary for [the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure]. The legal basis for this processing is our legitimate interests, namely [the protection and assertion of our legal rights, your legal rights and the legal rights of others]. 2.12 We may process [any of your personal data identified in this policy] where necessary for [the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice]. The legal basis for this processing is our legitimate interests, namely [the proper protection of our business against risks]. 2.13 In addition to the specific purposes for which we may process your personal data set out in this Section 2, we may also process [any of your personal data] where such processing is necessary [ for compliance with a legal obligation to which we are subject, or] in order to protect your vital interests or the vital interests of another natural person. 3. Automated decision-making 3.1 We will use your personal data for the purposes of automated decision-making in relation to [specify automated decisions]. 3.2 This automated decision-making will involve [provide meaningful information about the logic involved]. 3.3 The significance and possible consequences of this automated decision-making are [specify significance and consequences]. 4. Providing your personal data to others 4.1 We may disclose [your personal data] to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy. [ Information about our group of companies can be found at [URL].] 4.2 We may disclose [your personal data] to [our insurers and/or professional advisers] insofar as reasonably necessary for the purposes of [obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure]. 4.3 [Your personal data held in our website database] OR [[Identify personal data category or categories]] will be stored on the servers of our hosting services providers [ identified at [URL]]. 4.4 We may disclose [specify personal data category or categories] to [our suppliers or subcontractors] [ identified at [URL]] insofar as reasonably necessary for [specify purposes]. 4.5 Financial transactions relating to [our website and services] [are] OR [may be] handled by our payment services providers, [identify PSPs]. We will share transaction data with our payment services providers only to the extent necessary for the purposes of [processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds]. You can find information about the payment services providers' privacy policies and practices at [URLs]. 4.6 We may disclose [your enquiry data] to [one or more of those selected third party suppliers of goods and services identified on our website] for the purpose of [enabling them to contact you so that they can offer, market and sell to you relevant goods and/or services].[ Each such third party will act as a data controller in relation to the enquiry data that we supply to it; and upon contacting you, each such third party will supply to you a copy of its own privacy policy, which will govern that third party's use of your personal data.] 4.7 In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.[ We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.] 5. International transfers of your personal data 5.1 In this Section 5, we provide information about the circumstances in which your personal data may be transferred to [countries outside the European Economic Area (EEA)]. 5.2 We[ and our other group companies] have [offices and facilities] in [specify countries].[ The European Commission has made an "adequacy decision" with respect to [the data protection laws of each of these countries].][ Transfers to [each of these countries] will be protected by appropriate safeguards, namely [the use of standard data protection clauses adopted or approved by the European Commission, a copy of which can be obtained from [source]] OR [the use of binding corporate rules, a copy of which you can obtain from [source]] OR [[specify appropriate safeguards and means to obtain a copy]].] 5.3 The hosting facilities for our website are situated in [specify countries].[ The European Commission has made an "adequacy decision" with respect to [the data protection laws of each of these countries].][ Transfers to [each of these countries] will be protected by appropriate safeguards, namely [the use of standard data protection clauses adopted or approved by the European Commission, a copy of which you can obtain from [source]] OR [[specify appropriate safeguards and means to obtain a copy]].] 5.4 [Specify category or categories of supplier or subcontractor] [is] OR [are] situated in [specify countries].[ The European Commission has made an "adequacy decision" with respect to [the data protection laws of each of these countries].][ Transfers to [each of these countries] will be protected by appropriate safeguards, namely [the use of standard data protection clauses adopted or approved by the European Commission, a copy of which can be obtained from [source]] OR [[specify appropriate safeguards and means to obtain a copy]].] 5.5 You acknowledge that [personal data that you submit for publication through our website or services] may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others. 6. Retaining and deleting personal data 6.1 This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data. 6.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes. 6.3 We will retain your personal data as follows: (a) [usage data will be retained for a minimum period of [period] following the date of collection, and for a maximum period of [period] following that date]; (b) [account data will be retained for a minimum period of [period] following the date of closure of the relevant account, and for a maximum period of [period] following that date]; (c) [publication data will be retained for a minimum period of [period] following the date when the relevant publication ceases to be published on our website or through our services, and for a maximum period of [period] following that date]; (d) [enquiry data will be retained for a minimum period of [period] following the date of the enquiry, and for a maximum period of [period] following that date]; (e) [customer relationship data will be retained for a minimum period of [period] following the termination of the relevant customer relationship, and for a maximum period of [period] following that date]; (f) [transaction data will be retained for a minimum period of [period] following the date of the transaction, and for a maximum period of [period] following that date]; (g) [notification data will be retained for a minimum period of [period] following the date that we are instructed to cease sending the notifications, and for a maximum period of [period] following that date (providing that we will retain notification data insofar as necessary to fulfil any request you make to actively suppress notifications)]; (h) [communication data will be retained for a minimum period of [period] following the date of the communication in question, and for a maximum period of [period] following that date]; and (i) [[data category] will be retained for a minimum period of [period] following [date], and for a maximum period of [period] following [date]]. 6.4 In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria: (a) the period of retention of [personal data category] will be determined based on [specify criteria]. 6.5 Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. 7. Security of personal data 7.1 We will take appropriate technical and organisational precautions to secure your personal data and to prevent the loss, misuse or alteration of your personal data. 7.2 We will store [all your personal data] on [secure servers, personal computers and mobile devices, and in secure manual record-keeping systems]. 7.3 The following personal data will be stored by us in encrypted form: [your name, contact information, password(s) and cardholder data]. 7.4 Data[ relating to [your enquiries and financial transactions]] that is sent from your web browser to our web server, or from our web server to your web browser, will be protected using encryption technology. 7.5 You acknowledge that the transmission of unencrypted (or inadequately encrypted) data over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. 7.6 You should ensure that your password is not susceptible to being guessed, whether by a person or a computer program. You are responsible for keeping the password you use for accessing our website confidential and we will not ask you for your password (except when you log in to our website). 8. Your rights 8.1 In this Section 8, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights. 8.2 Your principal rights under data protection law are: (a) the right to access - you can ask for copies of your personal data; (b) the right to rectification - you can ask us to rectify inaccurate personal data and to complete incomplete personal data; (c) the right to erasure - you can ask us to erase your personal data; (d) the right to restrict processing - you can ask use to restrict the processing of your personal data; (e) the right to object to processing - you can object to the processing of your personal data; (f) the right to data portability - you can ask that we transfer your personal data to another organisation or to you; (g) the right to complain to a supervisory authority - you can complain about our processing of your personal data; and (h) the right to withdraw consent - to the extent that the legal basis of our processing of your personal data is consent, you can withdraw that consent. 8.3 You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.[ You can access [your personal data] by visiting [URL] when logged into our website.] 8.4 You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed. 8.5 In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: [the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed]. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: [for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims]. 8.6 In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest. 8.7 You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims. 8.8 You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose. 8.9 You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest. 8.10 To the extent that the legal basis for our processing of your personal data is: (a) consent; or (b) that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract, and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine- readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others. 8.11 If you consider that our processing of your personal data infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement. 8.12 To the extent that the legal basis for our processing of your personal data is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal. 8.13 You may exercise any of your rights in relation to your personal data [by written notice to us] OR [by [methods]][, in addition to the other methods specified in this Section 8]. 9. Third party websites 9.1 Our website includes hyperlinks to, and details of, third party websites. 9.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties. 10. Personal data of children 10.1 Our [website and services are] targeted at persons over the age of [13] OR [16] OR [18] OR [[specify age]]. 10.2 If we have reason to believe that we hold personal data of a person under that age in our databases, we will delete that personal data. 11. Updating information 11.1 Please let us know if the personal information that we hold about you needs to be corrected or updated. 12. About cookies 12.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. 12.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. 12.3 Cookies do not typically contain any information that personally identifies a user, but personal data that we store about you may be linked to the information stored in and obtained from cookies. 13. Cookies that we use 13.1 We use cookies for the following purposes: (a) [authentication and status - we use cookies [to identify you when you visit our website and as you navigate our website, and to help us determine if you are logged into our website] [ (cookies used for this purpose are: [identify cookies])]]; (b) [shopping cart - we use cookies to [maintain the state of your shopping cart as you navigate our website] [ (cookies used for this purpose are: [identify cookies])]]; (c) [personalisation - we use cookies [to store information about your preferences and to personalise our website for you] [ (cookies used for this purpose are: [identify cookies])]]; (d) [security - we use cookies [as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally] [ (cookies used for this purpose are: [identify cookies])]]; (e) [advertising - we use cookies [to help us to display advertisements that will be relevant to you] [ (cookies used for this purpose are: [identify cookies])]]; (f) [analysis - we use cookies [to help us to analyse the use and performance of our website and services] [ (cookies used for this purpose are: [identify cookies])]]; and (g) [cookie consent - we use cookies [to store your preferences in relation to the use of cookies more generally] [ (cookies used for this purpose are: [identify cookies])]]. 14. Cookies used by our service providers 14.1 Our service providers use cookies and those cookies may be stored on your computer when you visit our website. 14.2 We use Google Analytics. Google Analytics gathers information about the use of our website by means of cookies. The information gathered is used to create reports about the use of our website. You can find out more about Google's use of information by visiting https://www.google.com/policies/privacy/partners/ and you can review Google's privacy policy at https://policies.google.com/privacy.[ The relevant cookies are: [identify cookies].] 14.3 We publish Google AdSense advertisements on our website [, together with advertisements from the following advertisers and advertising networks that are distributed by Google: [identify and provide links to advertisers and networks]]. The advertisements may be personalised to reflect your interests. To help determine your interests Google and its partners use cookies. [ The relevant cookies served from our website are [identify cookies].] The cookies are used to track your previous visits to our website and your visits to other websites. You can opt out of Google's personalised advertising by visiting https://www.google.com/settings/ads and you can opt out of third party cookies use for personalised advertising by visiting http://www.aboutads.info. You can review Google's privacy policy at https://policies.google.com/privacy. 14.4 We use a Facebook pixel on our website. Using the pixel, Facebook collects information about the users and use of our website. The information is used to personalise Facebook advertisements and to analyse the use of our website. To find out more about the Facebook pixel and about Facebook's use of personal data generally, see the Facebook cookie policy at https://www.facebook.com/policies/cookies/ and the Facebook privacy policy at https://www.facebook.com/about/privacy. The Facebook cookie policy includes information about controlling Facebook's use of cookies to show you advertisements. If you are a registered Facebook user, you can adjust how advertisements are targeted by following the instructions at https://www.facebook.com/help/568137493302217. 14.5 We use [identify service provider] to [specify service]. This service uses cookies for [specify purpose(s)]. You can view the privacy policy of this service provider at [URL].[ The relevant cookies are: [identify cookies].] 15. Managing cookies 15.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links: (a) https://support.google.com/chrome/answer/95647 (Chrome); (b) https://support.mozilla.org/en-US/kb/enable-and- disable-cookies-website-preferences (Firefox); (c) https://help.opera.com/en/latest/security-and- privacy/ (Opera); (d) https://support.microsoft.com/en- gb/help/17442/windows-internet-explorer-delete- manage-cookies (Internet Explorer); (e) https://support.apple.com/en- gb/guide/safari/manage-cookies-and-website-data- sfri11471/mac (Safari); and (f) https://privacy.microsoft.com/en-us/windows-10- microsoft-edge-and-privacy (Edge). [additional list items] 15.2 Blocking all cookies will have a negative impact upon the usability of many websites. 15.3 If you block cookies, you will not be able to use all the features on our website. 16. Cookie preferences 16.1 You can manage your preferences relating to the use of cookies on our website by visiting: [URL] 17. Amendments 17.1 We may update this policy from time to time by publishing a new version on our website. 17.2 You should check this page occasionally to ensure you are happy with any changes to this policy. 17.3 We [may] OR [will] notify you of [changes] OR [significant changes] to this policy [by email]. 18. Our details 18.1 This website is owned and operated by [name]. 18.2 We are registered in [England and Wales] under registration number [number], and our registered office is at [address]. 18.3 Our principal place of business is at [address]. 18.4 You can contact us: (a) [by post, to [the postal address given above]]; (b) [using our website contact form]; (c) [by telephone, on [the contact number published on our website]]; or (d) [by email, using [the email address published on our website]]. [additional list items] 19. Data protection registration 19.1 We are registered as a data controller with [the UK Information Commissioner's Office]. 19.2 Our data protection registration number is [number]. 20. Representative within the European Union 20.1 Our representative within the European Union with respect to our obligations under data protection law is [identify representative] and you can contact our representative by [contact details]. 21. Data protection officer 21.1 Our data protection officer's contact details are: [contact details].+Terms and Conditions
Email : cotecprotectivecoatingsltd@gmail.com Tel: 0808 123 1214 Mob: 07780808282 Sales: 07421030221
Cotec
chekatrade
PATIO - DRIVEWAY - DECKING - RENDER - BRICK - STONE CLEANER  USE THE PRODUCTS THE PROFESSIONALS USE
term & condition